These Terms and Conditions set out the basis on which we provide residential and commercial removal and related services within Mayfair and the surrounding areas. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means the removal service provider supplying the services.
1.2 "Client" means the individual, business or organisation that books or uses the services.
1.3 "Services" means removal, packing, unpacking, storage, delivery, clearance, or related services provided by the Company.
1.4 "Premises" means any property or location from or to which the Services are provided, including collection and delivery addresses.
1.5 "Goods" means the items, belongings, furniture, equipment or materials that the Company is required to handle, move, transport, store, or dispose of.
1.6 "Contract" means the legally binding agreement between the Client and the Company for the provision of the Services, incorporating these Terms and Conditions.
2.1 The Company provides professional removal services for domestic and commercial clients, including packing, loading, transportation, unloading, and related services within Mayfair and the wider region.
2.2 The exact scope of the Services, including dates, times, locations, and any additional services, will be set out in a written quotation or booking confirmation provided by the Company and accepted by the Client.
2.3 Any services not explicitly included in the quotation or confirmation will be deemed additional and may incur extra charges, subject to agreement between the parties.
3.1 Bookings may be requested by the Client through the Company’s accepted communication channels. A booking is not confirmed until the Client has accepted the quotation, agreed to these Terms and Conditions, and received a formal booking confirmation from the Company.
3.2 The Company may, at its discretion, conduct an in-person or virtual survey of the Premises and Goods in Mayfair or nearby areas before confirming a quotation. This is to assess access, volume, special handling requirements, and any potential restrictions.
3.3 All quotations are based on the information provided by the Client or obtained during a survey. The Client is responsible for ensuring that all relevant information, including access issues, parking restrictions, property layout, and the nature and volume of the Goods, is accurate and complete.
3.4 If the information supplied by the Client is incorrect or incomplete, the Company reserves the right to adjust the quotation, impose additional charges, or refuse to carry out all or part of the Services.
3.5 Quotations are typically valid for a limited period specified by the Company. After the expiry of that period, the Company may revise or withdraw the quotation.
4.1 The Client must ensure that the Company’s vehicles and staff have suitable access to the Premises at the agreed times, including any necessary parking permissions, permits or suspensions.
4.2 The Client is responsible for arranging and paying for any parking arrangements, permits, or local authority charges required for loading or unloading, including in busier areas of Mayfair where parking controls may apply.
4.3 Any delays, detours or additional costs arising from inadequate access, parking issues, or restrictions that were not disclosed in advance may result in additional charges and may impact completion times.
5.1 The Client must ensure that the Goods are properly prepared for removal, unless the Company has agreed to provide packing services.
5.2 The Client must remove, or arrange removal of, any fixtures, fittings or equipment that are not intended to be moved by the Company.
5.3 The Client warrants that they are the owner of the Goods or are authorised by the owner to enter into the Contract for the Services.
5.4 The Client must ensure that all Goods to be transported are adequately described and that no prohibited, illegal or hazardous items are included without the Company’s prior written consent.
6.1 The charges for the Services will be as stated in the Company’s quotation or booking confirmation, subject to any adjustments in accordance with these Terms and Conditions.
6.2 The Company may require a deposit to secure the booking. Details of any deposit, including the amount and due date, will be provided at the time of booking.
6.3 Unless otherwise stated in writing, payment of the balance is due no later than the day of the move, prior to the commencement or completion of the Services. The Company is under no obligation to start or continue Services if payment is not received when due.
6.4 Payments must be made using accepted payment methods as notified by the Company. Cash payments, if accepted, may be subject to specific conditions.
6.5 Where additional services are requested or required on the day, such as extra packing, dismantling or waiting time, these will be charged at the Company’s applicable rates and are payable in full upon demand.
6.6 All charges are exclusive of any applicable taxes, which will be added at the prevailing rate where required by law.
7.1 The Client may cancel or postpone the Services by giving written or recorded notice to the Company.
7.2 If the Client cancels more than a specified number of working days prior to the agreed service date, any deposit paid may be refundable, subject to any reasonable administrative charges as notified by the Company.
7.3 If the Client cancels or significantly alters the booking within a shorter period before the service date, the Company reserves the right to charge a cancellation fee, which may be up to the full quoted price, taking into account any costs and losses incurred.
7.4 If the Client fails to be present at the Premises at the agreed time, fails to provide access, or otherwise prevents the Company from carrying out the Services, this may be treated as a cancellation and cancellation charges may apply.
7.5 The Company may cancel or suspend the Services at any time if:
a) the Client fails to pay any amount due; or
b) the Company reasonably believes that providing the Services would pose a risk to health, safety, property, or would involve unlawful activity; or
c) events beyond the Company’s reasonable control, such as severe weather, road closures or other disruptions, make it impossible or unsafe to proceed.
7.6 Where the Company cancels the Services for reasons beyond the Client’s control, the Company will offer, where possible, an alternative date or a refund of any amounts paid for Services not provided, but shall not be liable for any further costs or losses.
8.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods or property is subject to the limitations set out in this clause.
8.2 The Company will not be liable for loss or damage arising from:
a) inadequate or improper packing by the Client where packing is not provided by the Company;
b) normal wear and tear, scratching, scuffing or deterioration resulting from handling or transit;
c) inherent defects, vulnerabilities or pre-existing damage in the Goods;
d) atmospheric or climatic conditions, such as damp, mould or temperature-related effects;
e) any contravention of these Terms and Conditions by the Client.
8.3 The Company’s liability for loss or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable sum per item or per consignment, as specified in the Company’s insurance or liability terms available on request.
8.4 The Client is strongly advised to arrange appropriate insurance cover for high-value or fragile items and to notify the Company in advance of any such items to be handled or transported.
8.5 The Company shall not be liable for any indirect or consequential loss, including loss of profits, loss of business, loss of data, or any non-direct financial or economic loss, arising from or in connection with the Services.
8.6 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.
9.1 The Company will not accept liability for, or agree to transport or handle, certain categories of Goods unless expressly agreed in writing. These may include:
a) hazardous, explosive, corrosive, or flammable materials;
b) illegal items or substances;
c) perishable goods, including food or plants at risk of deterioration;
d) valuable items such as jewellery, cash, important documents, antiques or works of art, except by prior written agreement.
9.2 If any such excluded Goods are transported or handled without the Company’s knowledge or consent, the Company assumes no responsibility for them and the Client shall be liable for any resulting damage, loss, or regulatory consequences.
10.1 Where the Services include removal of waste, unwanted items, or property clearance, the Company will handle and dispose of such items in accordance with applicable waste and environmental regulations.
10.2 The Client confirms that any items presented for disposal are lawfully in their possession and that they have the right to authorise their removal and disposal.
10.3 Certain items, including electrical equipment, white goods, batteries, solvents, paints and other controlled waste, may be subject to specific disposal requirements or additional charges to ensure compliance with local and national regulations.
10.4 The Company will not be responsible for any fines or penalties arising from the Client’s failure to disclose the nature of items earmarked for disposal.
10.5 The Company aims to minimise waste sent to landfill and may, at its discretion, arrange for reuse, recycling or donation of suitable items, provided this is compatible with the Client’s instructions and applicable regulations.
11.1 The Company will use reasonable endeavours to carry out the Services on the agreed dates and within the estimated times, taking into account typical traffic and access conditions in and around Mayfair. Time shall not, however, be of the essence unless expressly agreed in writing.
11.2 The Company shall not be liable for any delay or failure to perform the Services due to circumstances beyond its reasonable control, including but not limited to adverse weather, accidents, traffic congestion, road closures, public events, industrial action, or security incidents.
11.3 If such events cause significant delay or disruption, the Company may reschedule the Services to the earliest reasonable date and time, after consulting with the Client.
12.1 Any visible loss or damage to Goods or property should be reported to the Company’s team on the day of the move, wherever reasonably possible.
12.2 Formal claims or complaints must be submitted to the Company in writing within a reasonable period after completion of the Services or after the Client becomes aware of the issue.
12.3 The Client must provide reasonable evidence of any alleged loss or damage, including photographs, descriptions and receipts where applicable, and must allow the Company an opportunity to inspect the Goods or property.
12.4 The Company will investigate any properly notified claim or complaint and will respond within a reasonable timeframe. Any settlement or remedy offered will be in accordance with these Terms and Conditions and any applicable law.
13.1 The Company may collect and process personal data about the Client for the purpose of providing the Services, administering the Contract, and complying with legal obligations.
13.2 The Company will handle personal data in accordance with applicable data protection laws and will take reasonable steps to keep such data secure.
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
15.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary, or severed if such modification is not possible, and the remaining provisions shall remain in full force and effect.
15.2 No variation of these Terms and Conditions shall be effective unless it is in writing and agreed by an authorised representative of the Company.
15.3 The Client may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company.
15.4 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
15.5 These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions, correspondence or understandings.
Do not waste you valuable time and leave your moving issues to one of the best removal companies Mayfair. Call our movers and book your move today.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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